Since circumstances can exist to delay a shipment, we created a section for specific issues.

Once the shipment leaves our warehouse, the customer is responsible for the arrival of the shipment. If the carrier leaves the package at the door and it becomes lost or stolen, we are not responsible for it. If you wish to have the package sent as a "restricted delivery" where a signature is required, please inform us so we can specify this service when we mail it. There is an additional cost imposed by the carrier for this service (usually $2-$3). UPS, at their option, can leave a package at the door. It is considered as a successful delivery & we consider it successful as well. The lost/stolen package is not very likely to happen, so it usually is not a problem; however, we should inform you to disclaim our liability in case your neighborhood/building has a problem with this.

If an order is lost during transit, we will file the appropriate forms to get a refund. Once we are informed that we received the refund, we will ship you a new product as soon as possible. We cannot ship it before we are informed, because if for some reason the package mysteriously arrives at your house we will end up with two shipments sent. If that were to happen the carrier would not reimburse us, because it is beyond our control. Customers should also understand that mail orders have inherent risks & circumstances.
We make every effort to keep an adequate inventory of the items we offer at all times. Although, the items are well in stock when the order is placed there is a possibility that a back order condition exists. In this situation, we will notify you when we will have the products in stock. On the other hand, if it takes longer than 30 days to receive your product, you will have the option to either wait for the shipment to arrive, or cancel the order and get a refund for the product.

If for some reason we have mistakenly sent you more than one shipment, you should be responsible to have it sent back to us immediately at our cost. We reserve the right to charge you on the duplicated product if you do not send it us back.

Due to the manufacturing process and high demand, many aftermarket products are shipped as soon as they are finished and often do not sit around long enough for the lens epoxy to dry completely. This may cause the lens to form gaps during shipping which may cause water leaks or fogging. Prior to installation, you should inspect the seals between the lens and body of the lamp and have it resealed if necessary. There is no warranty for the lamps if it is due to leakage or fogging of the outer lens under any circumstances unless it is reported to us within 5 days of the receipt. If there is leakage of the lamp body that is not from an air vent hole, it will have a warranty from the manufacturers.