• Do you accept phone orders?
Customers are welcome to place an order by phone during our normal business hours. However, we strongly recommend that you place your orders online.

• What types of payment does A Spec accept?
We accept all major credit cards (Visa, Mastercard, American Express & Discover), money orders, and cashier’s checks. No exceptions. For more details, please refer to our payment terms listed on our website.

• Do I need to pay sales tax?
The applicable sales tax will be automatically charged to the order shipped to locations within California.

• Is there any payment difference among US buyers and international buyers?
The payment methods are basically the same for both international and US customers except that money order and cashier’s checks from international customers requires a US$5 surcharge imposed by our bank. All money orders and cashier’s checks must be paid in US funds and can be withdrawn at a US bank. International customers should expect a longer order processing time as the funds verification process may delay your order. Please email our customer service representatives for more details.

• Is it safe and secure if I pay by credit card online?
It is absolutely safe and secure to pay your order online with a credit card. All of your information is transmitted to us via Secure Socket Layer (SSL) technology. The software encrypts information, ensuring that all access to it is limited and prevents any misuse of the data immediately after we receive your information.

• When will my credit card be charged?
We will obtain a credit authorization from your card issuing bank when you finish the check out process on our website. Your credit card will be charged only when the item(s) you ordered are shipped.

• How long does it take to ship out my order?
Most orders will be shipped within 48 hours after payments are received.

• How long does it take for my order to arrive?
Shipping time may vary depending on your locations, the size of the order and the delivery service options you select. To estimate the transit time of your order, do the following:

Total transit time = order processing (1-2 days) + delivery method

Typical transit time of different methods of delivery
Ground – usually 5-7 business days
3 Day – 3 business days
2 Day – 2 business days
Next Day – 1 business day
International – please email our customer service representatives

• Can I go to your office and pick up my order?
You are welcome to pick up your order provided we have your order in stock. Select “Will Call” in the shipping method when you check out of our website, then email our customer service representatives to make sure your order is in stock and schedule a time for you to come in and pick up your order.

• Are those lighting equipment street legal?
Our lighting equipment is designed for off-road or show purposes only. Our lighting products are neither “DOT” nor “SAE” approved; you should check your local laws and regulations for the use of the lighting products legally.

• Do lights come in pairs or in a single piece?
All lights are sold in a matching pair or sets, unless otherwise noted.

• Are your performance products CARB exempted?
Our performance products, which are designed for off-road vehicles and demonstration purposes only, are not CARB exempted. You should check your local laws and regulations for the use of our performance products on any emission controlled vehicles.

• What does OEM/JDM mean?
OEM stands for “Original Equipment Manufacturer” and JDM stands for “Japanese Domestic Market”.

• How come there are no posted prices/sizes for wheels?
Wheel sizes come in many sizes and offsets, and prices vary accordingly. To prevent confusion we recomend talking to one of our knowledgeable sales reps to find the right size wheel to suit your application.

• What do I get from an intake system?
An intake system usually includes a filter with some aluminum pipe or just a filter with an air flow meter adapter (sometimes it is built-in with the filter) depending on its application which is usually listed on the product’s description. Installation instructions are not included.

• Are there any warranties for the products?
Please refer to our warranty page.

• How can I exchange or return something if I have received damaged or defective products?
Please refer to our return and exchange policy.

• Do your products come with any installation instructions?
Our products are manufactured for wholesalers or retailers for resale purposes only; therefore, installation instructions are not provided. Most products are generally easy to install with common hand tools provided you have some basic automotive repair knowledge. A professional installation may be required for certain products, such as, Nite Glow Gauges, Fenders, Coilover Kits, etc.

• Does the picture represent the actual product?
Although we have used our best efforts to keep the most relevant pictures of all products, actual product you receive may vary due to the changes made by the manufacturers. We guarantee the products you are getting are equal or higher in quality, value and perform as designed. If you are not satisfied with the product you receive, please email our customer service representatives for assistance.

• What can I do if the item that I bought does not fit my vehicle?
Our products are designed for specific application and tested for fitment before we sell them on our web store. Fitment problems could result from wrong installation, manufacturing tolerances or wrong parts. Many installation problems can be fixed by consulting a professional or someone with prior experiences on installing such products. Customers should expect some manufacturing tolerances as this is the nature of aftermarket products. Slight modifications of the part or your vehicle can fix the fitment problem. If you feel you have received a wrong product, simply email our customer service representatives for assistance.

• Do your products fit non-US based vehicles?
The designs of our products are based on the vehicles sold in the US market. There is no guarantee that our products will fit or work on other vehicles in other countries. Although many of our products are designed for US vehicles, they may be able to fit RoW (rest of the world) models.

• Is there any technical support provided by A Spec Products Corporation?
A Spec Products Corporation is a wholesale distributor of automotive products, our sales representatives are not trained to provide any technical support. We strongly suggest customers to consult a local speed shop for proper installation assistance.

• Is the information on this website 100% correct?
Although we have our information carefully checked before we post them to our website, some occasional mistakes may still occur. Therefore, we reserve the right to change the product specifications and refuse or cancel any orders without any prior notice. Buyers should email our customer service representatives whenever in doubt.